Get Support

Life can get tough enough when things don’t work. Luckily, getting help is easy.

If you’re an existing client, there are 4 ways to get in touch with us to get assistance with your tech troubles:

  1. Click the orange “Support” tab on the left hand side of this site. A convenient form will appear and let you enter the details of your trouble.
  2. E-mail us at: support@karbonconsulting.com
  3. Call us at our technical support number conveniently placed at the right of every page.
  4. Visit us at http://support.karbonconsulting.com and log in. (If this is your first time using the web-based log in, we’ll help you get an account set up so that you can see your current and previous support ‘tickets’.)

If you’re not one of our current clients, please feel free to contact us  at the “General Inquiry” phone number or e-mail address that are also available at the right of every page.

Please note that regular business hours are from 9:00am to 5:00pm PST, Monday to Friday not including statutory holidays. Depending on your support plan, you may be billed a special after-hours or ‘emergency’ rate.